If you have any questions about our products or services, please feel free to contact us. We guarantee the quality of our hair and allow returns or refunds due to our fault.
1. All orders must be returned within 7 days from the date of purchase. We will refund the full payment within 7 days.
2. For hair, it should not be used, damaged, and colored in the original packaging.
three. If you want to return the hair to us, please contact us and send it back to our return address. If you do not contact us and send it back, we will not accept receiving this package.
3. As soon as we receive the returned package, your money will be sent back immediately. Normally, the buyer will refund the shipping cost to us.
4. We also allow replacement orders. If the order has not been issued, please contact our customer service department as soon as possible. If you receive the parcel, you must send it back and we will be able to replace it after receiving the returned parcel.
We are committed to creating quality service. If you don’t like hair, we will be happy to help you change your hair.
1. If you would like to change your order, please contact us first. Then we will help you change.
2. If your order is not shipped, we will update your order information immediately. But you should pay for the new order.
3. If you receive an order, we can also help you change your hair. For hair, it should not be used, damaged, and colored in the original packaging. You should pay shipping and handling fees.
Delivery was unsuccessful
1. If the package is not sent by the wrong address, the buyer will offer. We are not responsible for any loss.
2. If the package was not sent by courier (FedEx or DHL), we can resend the package to you or provide a refund.
Cancel the order
1. If you contact us within 12 hours, the order can be cancelled without any charge.
2. If the package is sent out, the order cannot be cancelled.
If you have any questions about your order, please feel free to contact us by email: firstname.lastname@example.org
Your satisfaction is our greatest asset!